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I cannot remember my email password, and I have to change…

Customer Question
I cannot remember my...

I cannot remember my email password, and I have to change it. I cannot access email.

Technician's Assistant: Are you logged into your email account on any other devices?

Not logged in, no. I cannot log in because my password ***** changing.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Oh dear, I am not sure about this. I suspect the answer is 'yes'.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, I just need to change my password.

Submitted: 3 months ago.Category: Email
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Answered in 5 minutes by:
3/22/2018
Email technician: Jason Jones, Computer Technician replied 3 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,200
Experience: 10+ years of work experience.
Verified

Hello,

My name is***** will be the person helping you today.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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