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Not sure. never seen message saying it could not open

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Not sure. never...

Not sure. never seen message saying it could not open Outloo

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I just normally turn on computer, click on Outlook icon. It said it could not open Outlook folders.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I used Norton 365. I really don't think that is the issue.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, perhaps you can take a look

Submitted: 4 months ago.Category: Email
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Answered in 1 minute by:
3/22/2018
Email technician: John, Email Support Specialist replied 4 months ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,924
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to Justanswer which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Have you tried opening outlook in safe mode?

Which version of windows is installed in the PC.Is it Windows 7, windows 8, Windows 10?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Email technician: John, Email Support Specialist replied 4 months ago

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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