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I have been trying to set-up my G - Outlook and have failed…

Customer Question
I have been trying...

I have been trying to set-up my G - Outlook and have failed each time. Today I was locked out of my Google Outlook acct and had to change my password. Well, I couldn't remember my password, again. Then I saw this easy access password ***** I set it up by using my cell # of(###) ###-#### Then the instructions asked me to get my phone and unlock it. And that part sent me into chills. So, now all I want to do is set up my G/Outlook again using a password ***** is strong and that I can remember, can you help me?

Technician's Assistant: Are you logged into your Outlook account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I should have security questions I can answer, wait, I'm crying because little things like this make me cry, pls. be patient

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, I'm wiping my eyes so I can see what my screen is saying. Thank you.

Submitted: 6 months ago.Category: Email
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Answered in 1 minute by:
3/22/2018
Email technician: Jason Jones, Computer Technician replied 6 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,747
Experience: 10+ years of work experience.
Verified

Hello,

My name is***** will be the person helping you today.

Gmail's security protocols can be a bit confusing to setup nowadays.

May I remotely connect to your computer, so I can troubleshoot and fix this issue for you?

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Category: Email
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