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I cannot log in to my yahoo account and i dont have access…

Customer Question
I cannot log in...

I cannot log in to my yahoo account and i dont have access to the alternative emails or the cell phone on the account

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

It says i'm not but i was as of friday

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes phone but i don't have access to that phone anymore. it was a work phone

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Email Expert, I'll connect you shortly.

Will it help me.. my email is***@******.*** this is the one i cannot get access to

Submitted: 6 months ago.Category: Email
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Answered in 5 minutes by:
3/22/2018
Email technician: Chris L., Support Specialist replied 6 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,953
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. Is the problem that you forgot the password ***** did the password ***** stop working?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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