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It is not working either in bound or out bound, Outbox is…

Customer Question
It is not working...

It is not working either in bound or out bound, Outbox is hold e-mails.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook and we have Spectrum wifi, Jim Adair

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Outlook is on our screen, Not a problem before Jim Adair

Technician's Assistant: What troubleshooting have you tried?

No, please recommend something jim adair

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, thanks *****

Submitted: 4 months ago.Category: Email
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Answered in 5 minutes by:
3/22/2018
Email technician: Richard, Email Systems Specialist replied 4 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,275
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please the version of outlook you are using?

Please let me know

Thank you

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Customer reply replied 4 months ago
10
Email technician: Richard, Email Systems Specialist replied 4 months ago

Thanks

And when you try to send and receive, what is the exact message you receive?

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Customer reply replied 4 months ago
wife on phone with client, may be a few moments. jim Adaircan we speak to you by phone, we are not very good on computers, our grandchildren help us but not here today. in school. Jim Adair
Email technician: Richard, Email Systems Specialist replied 4 months ago

I can take over your computer and fix it this way if you wish?

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Customer reply replied 4 months ago
Can you please call us in 10 minutes and walk us thru this, having difficulty with text messages etc. My phone is(###) ###-####
Email technician: Richard, Email Systems Specialist replied 4 months ago

I will connect to your computer and resolve this for you directly, please accept the request and I can do this

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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