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Animation for newly downloaded VR game seems "jerky" making…

Customer Question
Animation for newly downloaded...

Animation for newly downloaded VR game seems "jerky" making it difficult to play game effectively.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Animation for newly downloaded VR game seems "jerky" making it hard to play game successful ly

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Turning off and on device

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Have also adjusted camera. Would it help to delete game and reinstall ?

Submitted: 4 months ago.Category: Email
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Answered in 10 minutes by:
3/22/2018
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,854
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Have you check the game's software and hardware requirement (especially the graphics card and memory) against the spec of your computer and operating system? Processor rank, RAM size and graphics adapters support on VR are three key factors for acceptable or good performance of a VR game.

Please review these and let me know the details. Thanks.

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Customer reply replied 4 months ago
Using Sony PlayStation. Downloaded game from there
Customer reply replied 4 months ago
Please email. Must go back to bed now. It's 4 AM here
Customer reply replied 4 months ago
Can he email suggestion ?
Email technician: bbao, IT Consultant replied 4 months ago

Are you using PS4? Do you have the PS VR headset? What's the game's name?

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Customer reply replied 4 months ago
Sony PlayStation 4
Have headset
VR Dinner Duo
Email technician: bbao, IT Consultant replied 4 months ago

Emails communication belongs to premium services. If I accept your Remote Assistance request, we can do email communication. But do you really want to pay extra for email communication?

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Email technician: bbao, IT Consultant replied 4 months ago

That's a common issue. Please advise if have read below article.

https://www.vrheads.com/how-deal-jerky-head-and-controller-tracking

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