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Old password is mybabies1 I don't have access to the phone…

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Second opinion]***@******.*** old password *****...
Second opinion]***@******.*** old password ***** ***** I don't have access to the phone number
Submitted: 6 months ago.Category: Email
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Answered in 1 hour by:
3/22/2018
Email technician: Richard, Email Systems Specialist replied 6 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 48,365
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When could you last sign into your account?

Please let me know

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Customer reply replied 6 months ago
25 hrs ago
Email technician: Richard, Email Systems Specialist replied 6 months ago

And if you now sign in, what is the exact message you get?

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Customer reply replied 6 months ago
Unable to verify my account
Email technician: Richard, Email Systems Specialist replied 6 months ago

Ok, and the phone number you used, if you call it does anyone answer?

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Customer reply replied 6 months ago
No the number is ***** but I still have access to my email on my new phone. Can i change my password ***** the old password?
Email technician: Richard, Email Systems Specialist replied 6 months ago

No sorry, only with the current one.

your only option is to use this form now

https://support.google.com/accounts/contact/disabled2

Fill it in providing a email address where you can be contacted on and allow up to 72 hours for a response.

They will either reject it or not respond in which you will not be able to gain access, or they will ask for more proof of id in order to try to manually verify you.

If they do reject it or do not respond within the 72 hours then you will need to create a new account sorry.

It is critical you always keep your recovery information up to date to avoid such a situation as this

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 48,365
48,365 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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