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I cannot log in. I have changed my PW several times since…

Customer Question
I cannot log in...

I cannot log in. I have changed my PW several times since Sat. and it will not accept any of them; I just want to get into my e-mail.

Technician's Assistant: Are you logged into your email account on any other devices?

No, I do not have it on any other devices, except my home computer.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not sure.

Submitted: 3 months ago.Category: Email
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Answered in 1 minute by:
3/22/2018
Email technician: Jess M., Computer Support Specialist replied 3 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. What email provider are you using -- Gmail? Yahoo Mail? or others?
  3. Are you using a web browser like Internet Explorer, Chrome or Firefox to access your email? Or are you using an email program like MS Outlook 2016?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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