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My account was temporarily suspended because I put my new…

Customer Question
My account was temporarily...

My account was temporarily suspended because I put my new email address in as User. I had forgotten to update my email address with MS before logging in. Old address is***@******.*** Please restore the account so that I can get it restored

Technician's Assistant: Are you logged into your email account on any other devices?

No at moment Although I do have MS on y Galaxy Tab and can't get in there either

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have a password.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Am I chatting wth Andy or Pearl please?

Submitted: 6 months ago.Category: Email
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Answered in 6 minutes by:
3/22/2018
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a computer right now or a smartphone?
  2. Are you trying to access your email account to read your emails? Or are you trying to access your Microsoft account?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 5 months ago
Trying to access Microsoft but been advsd cannot open til 21/4/18 due to security code. Nothing can unlock it til then. Plse refund my $5. Thankyou. Will seek yr help again if necessary
Email technician: Jess M., Computer Support Specialist replied 5 months ago

Thank you for writing back. Please use this link for procedures on refunding:

http://ww2.justanswer.com/help/how-can-i-request-refund

Thank you for using our service.

Best regards,

Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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