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I need to refund money to a customer. what do I do. also I…

Customer Question
I need to refund...

I need to refund money to a customer. what do I do. also I didn't know iwas signed up. no one got back to me. this is a disaster

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Don't know. maybe a browser.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Submitted: 3 months ago.Category: Email
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Answered in 9 minutes by:
3/22/2018
Email technician: Jess M., Computer Support Specialist replied 3 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. You mentioned you were "signed up". Which service are you referring to? Is it PayPal?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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