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Can't sign into my gmail account to get email. this just…

Can't sign into my...

Can't sign into my gmail account to get email. this just started on the 13th

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Can't remember

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Answered in 4 minutes by:
3/21/2018
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com , my name is ***** ***** I will try my best to assist you.
Sure, you can restore access to your email account easily if you have set your recovery phone and email address (prior to the login issue) and you still have that phone number or access to the backup email address.
Remember, it is not always possible to recover an account, especially if recovery information is outdated or or not set prior to the issue.
Have you tried yet going via account recovery procedure?
Or would you like me to remote into your computer and work on it with you? (optional extra service)

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Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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Customer reply replied 4 months ago
I need help. I am willing to pay a one time fee but not monthly.

Membership is optional , just dont sign up for it.

UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified
UranMail and 87 other Email Specialists are ready to help you
Ask your own question now

Thank you, ***** ***** your request for Secure Remote Assistance, you will need to download remote connection software and run it so we can connect..
Here are instructions:
Please use link below to start download, then Save, and Open or Run downloaded file, and accept the connection request
LINK --> https://www.898.tv/uranweb

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I am waiting for you to connect, so I can work on this directly on your PC, instructions to connect were sent in the last message.

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remote connection is closed. let me know if you still need assistance.

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UranMail
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,307
1,307 Satisfied Customers
Experience: Network and System Administrator, IT Consultant

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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