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Having problems getting my contacts from gmail account to my…

Having problems getting my...

Having problems getting my contacts from gmail account to my android phone

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Both

Technician's Assistant: What troubleshooting have you tried?

I have all my contacts backed up in my gmai having problems syncing them into my phone

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have tried everything that i know of

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Answered in 2 minutes by:
3/21/2018
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,997
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. How do you access your Gmail on your computer? Using an email program like MS Outlook 2016? or using a web browser like Internet Explorer or Chrome?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,997
Experience: Computer Software Support Specialist for more than 10 years
Verified
Jess M. and 87 other Email Specialists are ready to help you
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Customer reply replied 3 months ago
i am using windows.acessing gmail on both samsung phone and desktop computer.using crome

Thank you for requesting for my additional service of remote access so that I can help you directly in fixing your problem.

For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.
Here is the link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=bec7f312-242b-4697-835a-e3ec67a65eff

Best regards,
Jess

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Customer reply replied 3 months ago
on my computer

For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.
Here is the link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=bec7f312-242b-4697-835a-e3ec67a65eff

Best regards,
Jess

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Customer reply replied 3 months ago
i am on my desktop

Ok. Please follow the procedures I gave you.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,997
7,997 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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