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I had to change my credit card as the old one was replaced.

Customer Question
I had to change...

I had to change my credit card as the old one was replaced. Asks for my password ***** did not work. Tried to reset and did not go to what I thought were the two email addresses you should have.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Phone, iPad and computer

Technician's Assistant: What troubleshooting have you tried?

What does troubleshooting have to do with my issue?

Submitted: 4 months ago.Category: Email
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Answered in 2 minutes by:
3/21/2018
Email technician: Jess M., Computer Support Specialist replied 4 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Which account are you changing your credit card info? Is it your Microsoft account? Google account? or PayPal account?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 4 months ago
Windows. None of those. I am trying to get into my Starbucks account.
Email technician: Jess M., Computer Support Specialist replied 4 months ago

Please check your 2 email accounts that you mentioned. Then search for any emails that you have received from Starbucks. Please tell me if you found an email from Starbucks there.

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Customer reply replied 4 months ago
NO, that is why I tried contacting Starbucks.
Email technician: Jess M., Computer Support Specialist replied 4 months ago

You are contacting here at JustAnswer.com and we are not affiliated with Starbucks. But I can continue to assist you if you want to continue with your question.

If the 2 email addresses that you regularly used are not accepted by Starbucks, then please try to register. During registration, it will prevent you from registering when your email is already on their records.

Use this link and let me know.

https://www.starbucks.com/account/create

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Customer reply replied 4 months ago
That makes no sense to me. Goodby.
Email technician: Jess M., Computer Support Specialist replied 4 months ago

Ok

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Email technician: Richard, Email Systems Specialist replied 4 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,250
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there

Do you still need assistance with this?

Please let me know

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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