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Cannot download High Sierra because I cannot set up a ID…

Customer Question
Cannot download High Sierra...

Cannot download High Sierra because I cannot set up a ID using my current e-mail account

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Comcast

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Through web browser

Technician's Assistant: What troubleshooting have you tried?

I have tried to establish ID account i.e trying to but unsuccessfully establish account using e-mail with password ***** security questions

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Only that I am trying to download high sierra from the app store

Submitted: 4 months ago.Category: Email
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Answered in 1 hour by:
3/21/2018
Email technician: operab, Computer Support Specialist replied 4 months ago
operab
operab, Computer Support Specialist
Category: Email
Satisfied Customers: 552
Experience: Thirteen years of experience providing computer support for fortune 500 companies and government.
Verified

Hello,

My name is ***** ***** I can try to assist you. Are you receiving any error messages when attempting to create an Apple ID? Also, are you using this Create Your Apple ID form?

You will need to set three security questions and answers. Also, you will need to enter in a captcha code at the bottom of that form. All of those fields are mandatory.

You could try filling in that form with a different web browser.

Thanks,

Aaron

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Category: Email
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