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I'm not sure. I haven't been able to use my yahoo acct. for…

I'm not sure. I...

I'm not sure. I haven't been able to use my yahoo acct. for months. I've suddenly lost my acct. of***@******.***. password ***** barton

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Desk computer-please excuse my typing I'm a computer illiterate

Technician's Assistant: What troubleshooting have you tried?

None except continuous attempts to regain my yahoo acct.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My password ***** always been the***@******.*** password ***** barton(###) ###-####

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Answered in 27 minutes by:
3/21/2018
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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May I know if you have tried resetting password ***** your yahoo email account?

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Customer reply replied 5 months ago
no I've never had to

Let me check for the password ***** option from my side.

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For security purposes, please verify the missing digits

complete the phone number ending with 00

(5**) ***- Enter 2 missing digits at index 4 from end 00

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Customer reply replied 5 months ago
once again I need to know if you fixed my***@******.***

May i have your phone number which ends with 00 so that you can get the verification code and we will be able to reset the password ***** your Yahoo account.

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We will send you an Account Key to verify you're the owner of this phone(###) ###-####please let me know the key.

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Customer reply replied 5 months ago
please advise what I have to do to get my yahoo acct. back?

We will send you an Account Key to verify you're the owner of this phone(###) ###-####please let me know the key.

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Have you got any code/key to your phone(###) ###-####

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Customer reply replied 5 months ago
I don't know what a code/key is. is it my secret security #?

Yes, it is your security code you will get it on your phone(###) ###-####

Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified
Aparna Indresh and 87 other Email Specialists are ready to help you
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Customer reply replied 5 months ago
I still don't understand? other than my private # I use for security issues. code is 5065
Customer reply replied 5 months ago
can you please call me to get this yahoo. acct, etc. cleared up? #***-***-****

I could see that you have requested for secure remote assistance before we proceed further may I know the operating system of your computer is it windows or mac?

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Customer reply replied 5 months ago
windows 7

Okay, Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=44b86337-fa76-43fa-95f0-73901f849e26 from your computer in order to start the remote session so that i can take the access of your computer and can work on your yahoo issue.

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Customer reply replied 5 months ago
http://www.justanswer.com/remotedesktop/join.aspx?Session=44b86337-fa76-43fa-95f0-73901f849e26

May I know if you are able to connect remotely?

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Customer reply replied 5 months ago
I don't believe so. not sure what this is.

I am sorry. Unfortunately I am out of ideas. I may have to open this question to other experts by opting out from this issue, so that any other expert would give you a quick solution for this problem with no extra charge. Thank you.

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Customer reply replied 5 months ago
what does a secure remote assistance mean? will I be able to receive messages to my email? is my email and password ***** and running properly as before? ie.***@******.*** and my password ***** barton2425065?
Customer reply replied 5 months ago
will you please answer asap? please tell me if my email is up and working as it was previously before I moved here in jul.2017?please return these questions in simple terms as my computer skills are lacking. also if my email has not been re-established, why? will you please do so since it is very important to me, and all my family and so many others who have tried to contact me on my email previously as I don't have any idea why I lost it? do you know why?
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Category: Email
Satisfied Customers: 529
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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