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I HAVE A 6S PHONE WHICH RESET ITSELF AND DELETED MY GMAIL…

Customer Question
I HAVE A 6S...

I HAVE A 6S PHONE WHICH RESET ITSELF AND DELETED MY GMAIL ACCOUNT AND ALL THE APPS, ETC ON MY PHONE. I AM USING MY HUSBAND'S MACBOOK PRO TO COMMUNICATE WITH YOU. MY IPAD IS STILL OK, BUT I DON'T HAVE ACCESS TO MY OLD PHOTOS, APPS, ETC. CAN YOU HELP ME?

Technician's Assistant: Are you logged into your Gmail account on any other devices?

NO

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

FOR GMAIL?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

HOW DO I RECOVER THE INFO ON MY PHONE? OK

Submitted: 6 months ago.Category: Email
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Answered in 7 minutes by:
3/21/2018
Email technician: Mike Taylor, Lead Technician and Owner replied 6 months ago
Mike Taylor
Mike Taylor, Lead Technician and Owner
Category: Email
Satisfied Customers: 2,644
Experience: 16 years experience in troubleshooting email problems.
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Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue.

Sounds to me like you need to sign into the phone again

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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