Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I don't seem to have anything described as "deleted email."

Customer Question
I don't seem to...

I don't seem to have anything described as "deleted email." I have junk and spam and sent but not deleted. Can you help me find my deleted email/ My tax return must be in there and I need to retrieve it.

Technician's Assistant: Have you checked for the lost email in your Trash and Spam folders?

Yes. both are empty

Technician's Assistant: What email provider are you using (e.g. Gmail, Yahoo, etc.)?

Microsoft Office

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I am 67 and not computer savvy at all. The software changes so often (and is of no value to me) that I feel like I cant find anything, anymore. Ellen

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
3/21/2018
Email technician: PC_Wizzard, Computer Enthusiast replied 6 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Email
Satisfied Customers: 1,142
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Ask Your Own Email Question
Email technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

What operating system and version of office do you use?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I deleted my emails from my gmail account by mistake. They
I deleted my emails from my gmail account by mistake. They also disappeared from my trash. How can retrieve them? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My inbox shows no messages but I know there should be some.
My inbox shows no messages but I know there should be some. The last sent message is dated December 2014. I recently deleted messages using my cell but I thought the messages would still be available … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
I deleted my gmails from my iphone (work) and now i checked
I deleted my gmails from my iphone (work) and now i checked my personal droid phone and they were erased too. can i retrieve my email ? … read more
Justin Johnson
Justin Johnson
Owner
2,583 satisfied customers
I had sent a message to somebody in November 2016 in my
I had sent a message to somebody in November 2016 in my gmail account He replied and I then responded. He did not have a gmail account. He had his company's IP. I do not find those emails anymore in m… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I deleted all my gmail inbox emails. How can I retrieve
I deleted all my gmail inbox emails. How can I retrieve them? … read more
Mr.Med
Mr.Med
1,276 satisfied customers
I have Yahoo mail There is an option to"move to junk". How
I have Yahoo mail There is an option to"move to junk". How does that differ from "move to garbage"?… read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor's Degree
103 satisfied customers
OMGosh! I permanently deleted my gmail and I had a interview
OMGosh! I permanently deleted my gmail and I had a interview call with linkedIn. I am unable to retrieve anything at all. I've use the search pull down and nothing comes up at all. What can I do to re… read more
Byron
Byron
IT Support Specialist
Bachelor's Degree
411 satisfied customers
I used to get mail in my junk mail folder but now it is
I used to get mail in my junk mail folder but now it is perpetually empty. I set up a price alert for airfare which is sent daily but can't find it even though typically I could find it in junk … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
296 satisfied customers
I am needing to know how to get some of my boss's emails out
Hi, I am needing to know how to get some of my boss's emails out of his junk/spam folder? All of my emails to him just randomly started going into junk/spam mail... needless to say he doesn't get my e… read more
Cris
Cris
63 satisfied customers
I am being flooded with spam e-mails. I set them as junk
I am being flooded with spam e-mails. I set them as junk mail and they continue to return. I attempt to block sites that I want nothing to do with but the software says there has been a problem and tr… read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
I was using my 5s IPhone to review email on Thursday after
I was using my 5s IPhone to review email on Thursday after noon. I went to empty my trash. When I did that it cleaned out the trash and my then cleaned out my Inbox. When I came up on my laptop my Inb… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
How can you tell if Microsoft email are real. I have
How can you tell if Microsoft email are real. I have received 3 emails from Microsoft 1 from MSN Security saying that I had asked to have my inbox and sent folders emptied. To stop this process I had … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I am getting this message repeatedly. Please advise. The
I am getting this message repeatedly. Please advise. The RETR command did not succeed. Error retrieving a message. Mail server pop.mail.yahoo.com responded: problem retrieving message.… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
Is there any way possible to stop the enormous amount of spam
Is there any way possible to stop the enormous amount of spam emails I am getting? I get about 200 a day. I have Windows 8 and you used to be able to have them deleted immediately - not any more. Is t… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
I have another question, Derrick, about Microsoft Outlook 2010.
I have another question, Derrick, about Microsoft Outlook 2010. When an email comes to my inbox, it will stay in my Inbox only briefing and then zips to junk mail! And this is occuring with all emails… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I keep receiving too much junk mail. I block & delete every
I keep receiving too much junk mail. I block & delete every day but the same amount or more regularly fills my junk mail, some from different senders, some from the same.I'm set to 'exclusive' & the p… read more
James K.
James K.
Consultant
1,585 satisfied customers
I notice that I get more phishing scams in my junk mail folder
I notice that I get more phishing scams in my junk mail folder every day. Today there were 7. I always go through my junk mail list and mark all of the obvious phishing mails as 'phishing scam.' Then … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
I inadvertantly deleted a Spam folder in Outlook. Now, I any
I inadvertantly deleted a Spam folder in Outlook. Now, I any mail that is considered blocked mail doesn't appear in the Inbox, but used to go in the Spam folder, which I can't seem to retrieve. So, no… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x