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My gmail will not empty my inbox when I them to be sent to…

My gmail will not...

My gmail will not empty my inbox when I mark them to be sent to trash. Sometimes they go there but keep coming back to inbox . They can even be from months back.

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

Don’t know any to try

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Bo

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Answered in 39 minutes by:
3/21/2018
Suhasini Velu
Category: Email
Satisfied Customers: 512
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Before we proceed with any troubleshooting, please once shut down your computer and turn it back on.
Let me know when this is done.

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Customer reply replied 1 month ago
I’m on my phone notcomputer.
Customer reply replied 1 month ago
Odo I need to turn my phone off

Well you have selected the category as computer so I though it's your computer.

That's alright.

Did you try deleting your inbox from the computer?

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Customer reply replied 1 month ago
No

Okay, then try doing that.

And let me know if your phone still shows those messages.

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Customer reply replied 1 month ago
Trying it now get back in just a minute
Customer reply replied 1 month ago
My daughter has my computer and I can’t get hold of her to try it

Take your time and let me know.

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Customer reply replied 1 month ago
I can’t get to my computer my daughter Removed my acct from the computer
Customer reply replied 1 month ago
Can I hust connect to u and u fix it
Customer reply replied 1 month ago
Are u there ?

Am here.Sorry didn't get you.

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Customer reply replied 1 month ago
I pulled up my email in ny husbands computer and deleted all trash. Haven’t checked what it did yet but I’ll do that right now.

Alright, thank you for the update?

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Customer reply replied 1 month ago
Pulled up my email back on my phone and message is it’s not answering because I need to check my settings. When I went to the computer I had to change my password ***** I did.
Customer reply replied 1 month ago
I did delete over 400 emails from trash
Customer reply replied 1 month ago
The old emails are still coming back to the inbox

Okay, what phone is that?

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Customer reply replied 1 month ago
iPhone 6s
Customer reply replied 1 month ago
Would u like me to do securely connect?

May I know whether you have uninstalled the gmail app and tried to uninstall and reinstall the app?

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Customer reply replied 1 month ago
No I didn’t know I could

Okay, please try to long press the gmail icon you will be able to see the x mark on the icon just tap the icon and it will uninstall the gmail app then go to app store and reinstall the App again.Please let me know once you do this.

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Customer reply replied 1 month ago
I’ve had a hard time getting my phone straightened out before I could uninstalled the email. I’ve got a migraine and can’t do any more tonight. I’ll get it done in the morning and let u know as soon as it’s done. Thanks for working with me & being so paitent.lm 72 & don’t know much about all this stuff.
Customer reply replied 1 month ago
I can’t do that because I’ll loose what I have saved .

Sorry for the delayed response.

Do you know what your gmail password *****?

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Customer reply replied 1 month ago
It is Harley2003

Then you can uninstall and reinstall the gmail using this password.

You wont lose any information.

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Customer reply replied 1 month ago
I deleted gmail and installed the gmail app done!

Now please check if your old email comes up.

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Customer reply replied 1 month ago
far it’s good. I’ll check it again in 30 minutes to make sure it’s doing alright & I’ll let you know

Sure, thank you.

Check it and let me know.

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Customer reply replied 1 month ago
It seems to be working correctly . If it does it again I’ll let you know. Thank you so much for your help. I’m sure with me not knowing all about the mechanics of doing things on this phone had to be trying. I really appreciate you working with me. I certainly would request you again and would recommend you. Thanks again, Mary Helen Mack Steinhatchee , Fl

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to give me a 5-star rating.

And thank you so much for contacting Just Answer.

You can also directly write back to me

https://www.justanswer.com/electronics/expert-suhasini/

I wish you have an awesome day ahead!

Suhasini Velu
Category: Email
Satisfied Customers: 512
Experience: Engineer at CSS Corp Pvt Ltd
Verified
Suhasini Velu and 87 other Email Specialists are ready to help you
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Suhasini Velu
Suhasini Velu
Suhasini Velu
Category: Email
Satisfied Customers: 512
512 Satisfied Customers
Experience: Engineer at CSS Corp Pvt Ltd

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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