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How can I change my recovery phone number? Motorola g4.

Customer Question
How can I change...

How can I change my recovery phone number?

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Motorola g4

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Since I purchased the new phone.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I don't know because I am not to be about these things.never Kno till the question hits me.

Submitted: 1 month ago.Category: Email
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Answered in 8 minutes by:
3/21/2018
Email technician: Byron, PC Support Tech replied 1 month ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,215
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Sign in to your Gmail account from a computer. Click the gear icon in the upper right corner and select Settings

From the horizontal menu at the top of the page select Filters and Blocked Addresses.

Turn off all filters and un-block any addresses.

Let me know the result please.

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Email technician: Byron, PC Support Tech replied 1 month ago

Sorry. That was a mis-sent reply. What is the email address you want to change the recovery phone

number for?*

*You need to be able to sign in to that account to make the change.

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Customer reply replied 1 month ago
That is the problem. I can't sign in to my account for Gmail .
Customer reply replied 1 month ago
I t hinkthis email is already open on my old phone .which is long gone.
Customer reply replied 1 month ago
Are you trying to call me?
Customer reply replied 1 month ago
Are you going to be able to bring my Gmail account back up?
Email technician: jinsmn, Computer Hardware Engineer replied 1 month ago
jinsmn
jinsmn, Computer Hardware Engineer
Category: Email
Satisfied Customers: 2,925
Experience: 12+ years experience. Expert in different email servers and clients.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Can you please let me know your Gmail address?

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Customer reply replied 1 month ago
I thought someone was already working on it.
Email technician: jinsmn, Computer Hardware Engineer replied 1 month ago

You opted out the first expert and asked for new one. That's why I am here to help.

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Email technician: jinsmn, Computer Hardware Engineer replied 1 month ago

Do you have access to phone (•••) •••-••17 to receive Text message?

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Customer reply replied 1 month ago
No. I had to change that number.annouying calls. we
Customer reply replied 1 month ago
Newest number is(###) ###-####
Email technician: jinsmn, Computer Hardware Engineer replied 1 month ago

Can't you access that number to just receive the recovery code that Gmail send?

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Customer reply replied 1 month ago
I can't do anything with it . that is why I am asking for your help.
Email technician: jinsmn, Computer Hardware Engineer replied 1 month ago

Okay, do you remember the Month and Year you created the gmail account?

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Customer reply replied 1 month ago
No it has been quite a while since i did it. I think more than 3 or 4 years.
Email technician: jinsmn, Computer Hardware Engineer replied 1 month ago

Okay, do you have access to ly••••••@ho••••.com email ?

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Customer reply replied 1 month ago
Not sure.
Customer reply replied 1 month ago
Someone else has my old phone number
Customer reply replied 1 month ago
I couldn't get into that one either.
Email technician: jinsmn, Computer Hardware Engineer replied 1 month ago

If so you can't recover the Gmail account and change the number. Call to your last number and inform that person about your situation and ask for help. If he is ready,you can receive the recovery code on that phone and ask him that code and reset your Gmail account password ***** it. Then change the recovery phone number to the new one.

I understand that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don’t want to hear. But it would be unfair to you and unprofessional of me where I to provide you with anything less than truthful and honest information.

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Customer reply replied 1 month ago
Ok, thank you for trying.
Email technician: jinsmn, Computer Hardware Engineer replied 1 month ago

I understand that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don’t want to hear. But it would be unfair to you and unprofessional of me where I to provide you with anything less than truthful and honest information.

Please rate my service with a positive rating. Then only I will get paid for my time and efforts. Please take time to leave a good review about my service. A good bonus will make me happier. Remember me, when you need any assistance again. Your business is very valuable for us. You can ask a question directly to me by going to http://www.justanswer.com/computer/expert-jinsmn/

Regards
Jins

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jinsmn
jinsmn
jinsmn, Computer Hardware Engineer
Category: Email
Satisfied Customers: 2,925
2,925 Satisfied Customers
Experience: 12+ years experience. Expert in different email servers and clients.

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