Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I'm having difficulty with my new password it is not being…

Customer Question
I'm having difficulty with...

I'm having difficulty with my new password ***** is not being recognized on my mobile device I'm trying to accept funds from zelle and connect with my bank but I need the google password ***** work I've changed the password ***** times as well as on my computer the new passwords have not been accepted and it prevents me from inatakmug the bank app to receive funds

Technician's Assistant: Are you logged into your email account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

U have a phone number

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just call me I've been trying this since 3am eastern time

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 15 hours by:
3/22/2018
Email technician: Richard, Email Systems Specialist replied 4 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,276
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When could you last sign into your account?

Please let me know

Thank you

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
On May 7th I contacted you about a problem I'm having with
Second opinion] On May 7th I contacted you about a problem I'm having with my smartphone. My membership started on May 9th. Richard was the tech that worked on my problem, but was not able to resolve … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
There's nothing going on with my computer it's my Gmail my
There's nothing going on with my computer it's my Gmail my email account will not recognize my recovery email and my phone number it does send me Verification codes to them but when I use them it says… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Our CEO cannot remember his gmail password to get his gmail
Our CEO cannot remember his gmail password ***** get his gmail on a new iPhone 10. WE have tried resetting and recovering the password. We get a message " go the google app, click yes when prompted an… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I can't get in my Google account because I changed my phone
I can't get in my Google account because I changed my phone number. I'm so aggravated & have been trying for a long time. I have extremely important documents in the Google Drive account associated w/… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
Are you real or a robot? Either way, your info was not
Pearl, are you real or a robot? Either way, your info was not helpful. The site you sent me to requires a mobile phone. Plus, when I had a verification code sent to another email, it did not arrive af… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I had intruders invading my computer. The problems are
I had intruders invading my computer. The problems are repaired but I lost my email account . How can I recover my email. … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I need my password restored or a new password for gmail. I
I need my password ***** or a new password ***** gmail. I can't use the email recovery because that email no longer works and gmail does not recognize my new phone number...or just tell me how to add … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I've been trying to get into my gmail account with zero
Okay, I've been trying to get into my gmail account with zero success. I set up a recovery email, but I cannot remember that password. I also have a phone that I'm told has the code, but the phone is … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I forgot my gmail password and my phone was not available so
I forgot my gmail password ***** my phone was not available so I made a new google account with a new google email address and now I have lost all of my you tube subscriptions. How can I get back to m… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I need to confirm if you guys have any dealings with a
I need to confirm if you guys have any dealings with a company named Oasis Media, as they have been fraudulently charging my Credit Card for Business Claiming Services on Google and also for Google My Business. Can you please confirm this, … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
I am trying to get into y gmail and it doesn't recognize me.
I am trying to get into y gmail and it doesn't recognize me. I have been given 2 different password ***** numbers, then it asks for date I opened the account. I have no clue, it has been so long. I am… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can,t sign in to my gmail or Google account have some kind
I can,t sign in to my gmail or Google account have some kind of error with password, also when I ask to have code sent to change or verify password ***** are using the wrong No. I-phone No. doesn't en… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I can't access my gmail acct. I set it up years ago and have
I can't access my gmail acct. I set it up years ago and have moved, etc. since then and can't find all the data I need to sign-in again ;-(. Can you help? … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I can't get into my gmail account. My account is. The most
I can't get into my gmail account. My account is***@******.***. The most recent password ***** I've used is GeoPris58. … read more
Bruce Wilner
Bruce Wilner
Master of Engineering
30 satisfied customers
Google does not recognize my email address because I have
Google does not recognize my email address because I have used it too many times looking for my password. I have used my Gmail address for years and up until two days ago I was able to use it. By forg… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
A couple of days ago I downloaded your google app on my iPad
Hi. A couple of days ago I downloaded your google app on my iPad (I already had one on my phone) unfortunately I signed in on it (I ignored this part on my phone) I put in my email address and put in … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Google notified me that an unknown device was prevented from
Google notified me that an unknown device was prevented from accessing my account. I changed my password ***** my laptop (macbook pro). It was accepted. I then got a red trianle on my android mobile p… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
975 satisfied customers
Im locked out of my facebook code generator wont send me a
Im locked out of my facebook code generator wont send me a text wit the code what do I do?… read more
BrandonAdam82
BrandonAdam82
Bachelor\u0027s Degree
7 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x