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I have a problem with email. Well it looks like they ate…

Customer Question
I have a problem...

I have a problem with email

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Well it looks like they ate two , one is the***@******.*** and one is***@******.*** ...but on the Comcast one ends with error .com instead of .net

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

I can access directly from my phone but when purchasing on line the email bounces

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That's all ...thank you

Submitted: 6 months ago.Category: Email
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Answered in 7 hours by:
3/21/2018
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,165
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> on the Comcast one ends with error .com instead of .net

Can you please clarify this with more details? Better with a screenshot please? Thanks.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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