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I can't send mail The outgoing server is mad it was

Customer Question
I can't send mail...

I can't send mail The outgoing server is mad it was smtp.mweb.co.za and now its crazy my email address is***@******.*** my sip is telkom Please help

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I just click on the stamp on my icon bar

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Desk top and iPad

Technician's Assistant: What troubleshooting have you tried?

Phoning web who were useless they suggested changing outgoing server to smtpauth.mweb.co.za no go

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have been away and this is what I have come back to very frustrating indeed

Submitted: 29 days ago.Category: Email
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Customer reply replied 29 days ago
Please don't forget about me
Answered in 14 minutes by:
3/21/2018
Email technician: Cody, Senior Systems Administrator replied 29 days ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,361
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 29 days ago

use for outgoing server smtpauth.mweb.co.za

port 465 with ssl

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Customer reply replied 29 days ago
how do i get to fill in the port no
Email technician: Cody, Senior Systems Administrator replied 29 days ago

what program are you using on desktop?

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Customer reply replied 29 days ago
The mail stamp icon that is on the desktop setup
Customer reply replied 29 days ago
you promised to help i have already paid R410 I'm not made of money
Email technician: Adam B., Systems Consultant replied 29 days ago
Adam B.
Adam B., Systems Consultant
Category: Email
Satisfied Customers: 114
Experience: MCTS: Microsoft Exchange certification, 10+ years experience with all email clients
Verified

Hello, I'm so sorry you've been having some frustrating experiences so far. I'm Adam and I can hopefully get you further down the road.

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Email technician: Adam B., Systems Consultant replied 29 days ago

To help you out the best, I'm going to need some background information. Is that OK?

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Customer reply replied 29 days ago
ok lets try again my out going mail server is down
Email technician: Adam B., Systems Consultant replied 29 days ago

Got it. So you were using a mail server provided by your ISP and that is down?

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Customer reply replied 29 days ago
only the outgoing server
Email technician: Adam B., Systems Consultant replied 29 days ago

Gotcha. Do you happen to have a Gmail or Yahoo email account too

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Customer reply replied 29 days ago
gmail rossouw.judy2
Email technician: Adam B., Systems Consultant replied 29 days ago

Great! You can freely use Gmail's outgoing SMTP server. Here are the details:

Gmail SMTP server address: smtp.gmail.com
Gmail SMTP username: Your Gmail address (e.g.***@******.***)
Gmail SMTP password: Your Gmail password
Gmail SMTP port (TLS): 587
Gmail SMTP port (SSL): 465
Gmail SMTP TLS/SSL required: yes

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Email technician: Adam B., Systems Consultant replied 29 days ago

Do you have options for those things in your email cliient?

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Customer reply replied 29 days ago
How will that affect my e mail address that I've been using for 20 years
Email technician: Adam B., Systems Consultant replied 29 days ago

It will not at all. This is simply changing your outgoing email. Your incoming email will still go to the same email address. This just changes the server that your email gets sent out from.

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Customer reply replied 29 days ago
about to try it
Email technician: Adam B., Systems Consultant replied 29 days ago

Great! Crossing my fingers..

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Email technician: Adam B., Systems Consultant replied 29 days ago

How'd it go?

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Email technician: Adam B., Systems Consultant replied 29 days ago

It looks like you may have gotten busy with something else. To better help active customers, I’m going to have to opt out at this time. Good luck in getting your issue resolved!

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Email technician: Dustin, Email Specialist replied 29 days ago
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 13,991
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

If time is of the essence, the fastest way in which I can help you is via a secure remote connection. That will provide a temporary connection where I can fix this problem on screen, in person.

I'm sending the offer for that service now, once accepted we will start the connection process. If you reject the offer, we will continue via written word alone.

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Customer reply replied 29 days ago
I am NOT spending any more money on your system you have not helped
I need a refund please
Email technician: Dustin, Email Specialist replied 29 days ago

Not a problem, here is the refund link

http://ww2.justanswer.com/help/how-can-i-request-refund-0

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
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Experience: Computer Software Support Specialist for more than 10 years

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