Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I changed my password and it will not except the new one or…

Customer Question
I changed my password...

I changed my password ***** it will not except the new one or the old one

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 6 minutes by:
3/21/2018
Email technician: John, Email Support Specialist replied 4 months ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,924
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to Justanswer which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

What is this password ***** is it for your email account ?

Are you using a windows or mac computer?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Haven't used my Apple ID in 5 years. Moved and have new
Haven't used my Apple ID in 5 years. Moved and have new email address. I remember my old email address but do not have access to it any longer. I tried to sign in and my password ***** I have written … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
Have a new email. They said the old one was hacked. The new
Have a new email . They said the old one was hacked. The new was … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My friend I got a mix up with my email address and for got
Hi my friend I got a mix up with my email address and for got my password ***** change so many time I don't remember it … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My old password does not agree with the original password,
My old password ***** not agree with the original password, but I have been successful using this same password ***** a long time. Tried to change the password ***** a new one, but it won't let me. … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
I purchased a new iphone on 1/10/18. I thought our email
I purchased a new iphone on 1/10/18. I thought our email address was changed when we moved back to California. My husband takes care of the AT&T account. I mistakenly put in the incorrect email addres… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I want to change my old Email to my new one that I have, but
I want to change my old Email to my new one that I have, but I can't access my old one or remember the password ***** it … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I had to change my email address several months ago. I tried
I had to change my email address several months ago. I tried to change it and have a new password. It still goes back to my old email address and I don't know my old password. I cannot get into my old… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
999 satisfied customers
Google changed my email address. I want my old address, as
Google changed my email address. I want my old address, as everyone and all contacts have it. They changed it from***@******.*** to***@******.*** … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I CANNOT SIGN ON TO MY NEW iPhone 7 WITH MY MAIL. I HAVE
I CANNOT SIGN ON TO MY NEW iPhone 7 WITH MY MAIL. I HAVE TRIED ON PHONE-THE PREVIOUS EMAIL I USED WITH MY OLD PHONE, I ACCIDENTIALLY DELETED. I NOW KEEP GETTING A MESSAGE THAT THE ACCOUNT DOES NOT EXI… read more
Jon
Jon
Bachelors Degree
706 satisfied customers
I had an 2009 Apple computer with Windows Office (product ID
I had an 2009 Apple computer with Windows Office (product ID No: 92***-***-****056-12283) until 22 Sep16 when I bought a new Apple computer. Apple store transferred all on old computer to new. Everyth… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I dont remember my pw for gmail. It wants to senda text to
Hi ***** I dont remember my pw for gmail. It wants to senda text to me. That's great except i changed phone# ***** then. Help!… read more
Cody
Cody
Computer Science
2,387 satisfied customers
Have a new I -pad and every thing has been transferred from
Have a new I -pad and every thing has been transferred from my old one except my e -mail can 't get it on because do not have the original password. How can I get my emai to Work?… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I cannot remember the password XXXXX my account. It says its
I cannot remember the password XXXXX my account. It says it's sending me a reset code but it never comes.… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
Google changed my e-mail address and password. I ,of course,
Google changed my e-mail address and password. I ,of course, filled it out but didn't want to change. Many of my bills are sent to my old e-mail address. I was trying to use the Mail Fetcher to transf… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I was auto upgraded to outlook from Hotmail, with the same
I was auto upgraded to outlook from Hotmail, with the same address and password XXXXX for .outlook. A week or so later MS said I had to get a Microsoft login and password-it then asked for a new outlo… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have a account with Craigs List under my old e-mail address.
I have a account with Craigs List under my old e-mail address. I changed computers as well as home page and e-mail address. I cannot use my new e-mail ith craigslist although I changed e-mai etc. They… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I am having trouble getting on line my e-mail account [email protected]
I am having trouble getting on line my e-mail account [email protected] but it will not except my password. It wants to send it to an old account but I lost my account when I changed to google (g-mail)… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I am locked-out of my email. It does not recognize me , but
I am locked-out of my email. It does not recognize me , but has me signed-in and letting me go everywhere except my email. It would not take my old ID that I have had since I had an email with yahoo o… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x