Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I don't receive emails. My computer is setup with a mail…

Customer Question
Hi Pearl, I don't...

Hi Pearl, I don't receive emails

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

My computer is setup with a mail account

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I'm not sure

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I also battle to get rid of my mails that I try to delete, the multiply

Submitted: 3 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
3/21/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 3 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,824
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Customer reply replied 3 months ago
Hi, the is no error message. I use Gmail and have a Mac computer
Customer reply replied 3 months ago
Is it possible to help me without the secure remote assistance
Email technician: arsufi2002, Other replied 3 months ago
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,771
Experience: I have 4 yrs experience in helping customers who has trouble with Email
Verified

Hi,

I am Fiyaz and i will be your next expert to help you resolve your issue.

Ask Your Own Email Question
Email technician: arsufi2002, Other replied 3 months ago

Its better to do a remote session.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Well, it seems that I'm not receiving emails from a
Hello! Well, it seems that I'm not receiving emails from a WordPress-related website. I made an account on a different site five years ago and now I want to delete it because it's not a secure page. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
140 satisfied customers
I have a gmail account that was a business address that I
I have a gmail account that was a business address that I would like to get rid of. … read more
Senthil
Senthil
Sr. IT Analyst
BE
31 satisfied customers
How do I get rid of e-mails on my tablet - I am unable to
How do I get rid of e-mails on my tablet - I am unable to receive any more e-mails. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
My Outlook Mail account has been blocked. I have tried to
I have tried to edit my profile, and an old telephone number is ***** - a manitoba # from 2015. I now live in Thunder Bay since Oct 2015 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I'm getting scammers on my email and would like to either
Hi I'm getting scammers on my email***@******.*** and would like to either delete it or hide it . Can you please help me … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Blue and I received a txt that you are going to get rid of
Hi my name is ***** ***** and I received a txt that you are going to get rid of my outlook account please do not get rid of my account … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I am having problems with my emails specifically Outlook
Hi Pearl,I am having problems with my emails specifically Outlook which is Yahoo. However, I am registered with a gmail***@******.*** which was erroneously set up and I need to delete. I also have fai… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
How do I delete an email account in Mail? Comcast. But, I
Comcast. But, I don't want to delete the account from Comcast just my email app. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
How do I GET RID OF JUNK MAIL. I am getting an enormous
How do I GET RID OF JUNK MAIL. I am getting an enormous amount of emails from porno people and investment people. These mails do not go away they just keep coming back, no matter what I do, tried dele… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
All of a sudden, all my received and sent emails are being
Hello there All of a sudden, all my received and sent emails are being duplicated into my wife's email boxes. Also, whilst I can send an email to myself from her account, the reverse is not happening … read more
Cody
Cody
Computer Science
2,387 satisfied customers
Had problems with WLM so tried to switch to Outlook. Now
had problems with WLM so tried to switch to Outlook. Now both are downloading thousands and thousands of old emails from as far back as 2002 help help help… read more
Cody
Cody
Computer Science
2,387 satisfied customers
Not Receiving Gmail into my Windows 8 mail account. I have
Not Receiving Gmail into my Windows 8 mail account. I have a Surface tablet with Windows 8. I added two email accounts to the mail app: an exchange work account and a gmail account. Once I added the a… read more
comp_audio
comp_audio
Microsoft 365 Ambassador
211 satisfied customers
I have been constantly receiving duplicates of emails to my
I have been constantly receiving duplicates of emails to [email protected] account (and other email accounts) This seems to have started about the time I installed a copy of Outlook 2010 on a new lapto… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
When I save an important email into another folder it disappears
When I save an important email into another folder it disappears when I try and retrieve it. This is in a hotmail account… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Last Wednesday afternoon my entire in box was deleted. I checked
Last Wednesday afternoon my entire in box was deleted. I checked in mail messages in the morning from my iPad. Went back to check about 3 pm & all my saved in mail messages were gone. I checked my tra… read more
ITTechChris
ITTechChris
IT Technician
352 satisfied customers
I have received what i have been told is a robot (REMAX) it
I have received what i have been told is a robot (REMAX) it has erased all of my email adresses and is sending at approx 5:am the remax to all of the people that were in my email adress. 1 has it affe… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
Hi. Yesterday I deleted my gmail IMAP account from mac mail,
Hi. Yesterday I deleted my gmail IMAP account from mac mail, and when I added it back on it has somehow come back as a POP account. Also, over 10 0000 downloaded into my inbox! I'm not sure why this h… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
yesterday hackers broke into my account and sent a plea to
yesterday hackers broke into my account and sent a plea to all contacts All contacts removed from account account now does not receive emailos though you can email out. Need to change the password XXX… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x