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I need to recover my outlook password as I have new phone…

Customer Question
I need to recover...

I need to recover my outlook password ***** I have new phone and need to install email

Technician's Assistant: Are you logged into your Outlook account on any other devices?

On my old phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Probably. buti dont know where to go. I have tried following instructions on internet but without success

Submitted: 4 months ago.Category: Email
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Answered in 1 minute by:
3/21/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 4 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,834
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you also have Windows xp, vista, or 7, 8, 10, or Mac computer?

Is your email still working on your old phone?

Can you please confirm your email address?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 4 months ago
I use outlook email
Customer reply replied 4 months ago
what did i just pay $5 for
Email technician: Viet - Email Tech, Computer Support Specialist replied 4 months ago

What's the make / model of your computer, if any?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 4 months ago
i just want access to my email password. makes no difference what computer i hve
Customer reply replied 4 months ago
i hope i do get my money back.
Email technician: Viet - Email Tech, Computer Support Specialist replied 4 months ago

It's easier to do the steps directly on your computer. Otherwise, I will ask questions her for verifying your email account, then I can fix your email password.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 4 months ago

We guarantee our service, so don't worry. What's your date of birth? Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 4 months ago
18/7/1953
Email technician: Viet - Email Tech, Computer Support Specialist replied 4 months ago

Please click on the website below:

http://www.optus.com.au/shop/notices/service-chat?_ga=2.23215930.1617988121.1521601909-1392698517.1521601909

; there, select Personal > Broadband > Technical services, and continue there.

Please let me know. thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 4 months ago

Have you gotten a representative at the above website? Please let me know. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 3 months ago

How is it going?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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