Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I am unable to send emails when I try I get an error

I am unable to...

I am unable to send emails when I try I get an error 0x800ccc78 cannot send the message verify email address in your account properties. how do I do this?

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

Stuck in outbox and I am receiving an error message as well

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

I purchase AGV Password ***** today then the problem started

Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
3/21/2018
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Email Question

what is the last half of your email address?

Ask Your Own Email Question
Customer reply replied 4 months ago
anothert
Customer reply replied 4 months ago
no direct connect just advise how to fix the problem

what is the last half of your email address?

Ask Your Own Email Question
Customer reply replied 4 months ago
optusnet.com.au

what do you have for outgoing server?

Ask Your Own Email Question
Customer reply replied 4 months ago
POP3
Customer reply replied 4 months ago
is this what you want?
Customer reply replied 4 months ago
the server is POP/smtp sorry about the previous
Customer reply replied 4 months ago
its 12 minutes since you replied why so long?
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,832
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. I"m another tech; I will help you with this.

Are you still receiving new emails fine?
Do you have Windows xp, vista, or 7, 8, 10?

Please reply at the box below. Thank you.

Ask Your Own Email Question
Customer reply replied 4 months ago
I am receiving emails windows10

It looks like AVG has corrupted some email settings. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,832
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified
Viet - Email Tech and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
I have accepted

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/y85bufd5
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Email Question

Via remote support, I started the system restore process. Please see if there is still any issue sending emails. If needed, uninstall avg, if it's still there, and check.

- If needed, disconnect the power cord(s) from your internet modem / router device(s) for a few minutes, then re-connect, then wait a few minutes, then check.

- If needed, please see if you can log in your email at the website below and see if you can send emails at the website below:

https://webmail.optusnet.com.au

Please let me know if there is still any issue. Thank you.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,832
40,832 Satisfied Customers
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

Viet - Email Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have Outlook for my e-mail. I can receive e-mail but I
I have Outlook for my e-mail. I can receive e-mail but I cannot send e-mail. The mail that i send goes to my outbox and continues to try to send but i receive an error message stating the the server w… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I cannot send or receive emails on my gmail account. No
I cannot send or receive emails on my gmail account. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I get this message Task 'Name Name- Sending' reported error
I get this message Task 'Name Name- Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the email address in your account properties. The server responded 535 5.7.8 [TPG-AO2]. Auth… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can receive emails but I cannot send emails. I am running
I can receive emails but I cannot send emails. I am running windows 7 with microsoft office 2007 for my version of outlook. This happened just this past weekend. … read more
Cody
Cody
Senior Systems Administrator
3,889 satisfied customers
I am currently unable to send emails from my Samsung tablet.
I am currently unable to send emails from my Samsung tablet. It keeps giving me the message that a "non-secure app" is trying to access my account. Actually, it is me, on this device, trying to send e… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Cannot send or receive email using. Started two days ago.
Cannot send or receive email using***@******.***. Started two days ago. Have only one associated device, a desktop. Everything has worked well for years, and have no idea what any password ***** Telep… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My ISP changed server settings and now I cannot send or
My ISP changed server settings and now I cannot send or receive email through Thunderbird … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I cannot send or receive emails. It it asking for a password
My name Ann and I cannot send or receive emails. It it asking for a password ***** I do not remember. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
On my iMac 10.9.5 I use gmail.com for emails. I can receive
On my iMac 10.9.5 I use gmail.com for emails. I can receive emails but cannot send. Message says unable to very user and password. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I can receive email, but cannot send email on my windows
I can receive email, but cannot send email on my windows live mail system. I receive an error message and it does not give me any details of the error. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I cannot send from outlook since yesterday. I have an error
I cannot send from outlook since yesterday. I have an error that shows as follows; Task '[email protected] - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the e-mail address i… read more
James K.
James K.
Consultant
1,585 satisfied customers
I am unable to send or receive email in my outlook this morning
I am unable to send or receive email in my outlook this morning using my gmail account. and am getting this message 0800ccc78 error Nothing has changed since yesterday, yet it doesn't work? any idea?… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
Attempting to send email, and sending error occurs and states"Unable
Attempting to send email, and sending error occurs and states"Unable to send message. reported error (0x800CCC78). Sever reported 530 authentication required. Verify email address in your account prop… read more
James K.
James K.
Consultant
1,585 satisfied customers
we get the following error whensending an email Task [email protected]
we get the following error whensending an email Task '[email protected] - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the e-mail address in your account properties. The serv… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have a message that wont send, getting smtp server response
I have a message that wont send, getting smtp server response '530 5.7.0 must issue a STARTTLS comp first and also ip10sm16024203pbb.16' secure ssl - no server error 530 error 0x800ccc78 can you help … read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I bought a new computer that uses Windows 7. Moved over
I bought a new computer that uses Windows 7. Moved over Outlook from my old computer that was running XP. Outlook no longer works. I can receive messages but can't send anything.… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
All of a sudden Im getting the below message. I know have
All of a sudden I'm getting the below message. I know have 12 e-mails lingering in my outbox. What should I do. Task '[email protected] - Sending' reported error (0x800CCC78) : 'Cannot send the message… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
hello. I am having problems sending outgoing emails on my outlook
hello. I am having problems sending outgoing emails on my outlook 2003 inbox. I can receive incoming emails just fine. I called Comcast high speed internet support and they walked me thru the server s… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x