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Outlook 2013 new setup on win 10 machine and getting a

Customer Question
Outlook 2013 new setup...

Outlook 2013 new setup on win 10 machine and getting a update in progress and metered connection warning that won't go awat

Technician's Assistant: How's your internet connection? Are you checking Outlook from a browser or a mail client (e.g. Outlook)?

Running Office 2010 std locally. all updates have been run. Internet a fast connection

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No - running AVG free (current version with updates)

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have run a scan for corruption and run CCleaner

Submitted: 1 month ago.Category: Email
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Answered in 1 minute by:
3/21/2018
Email technician: Byron, PC Support Tech replied 1 month ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,215
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

When you get the metered connection notice, does it give you the option to continue anyway?

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Email technician: Byron, PC Support Tech replied 1 month ago

Is your computer hardwired to the router or is it connected wirelessly?

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Customer reply replied 1 month ago
it just a notice. Problem is I think with the update piece I can't send or receive emails or access the account info. I can see old emails and my archive
Email technician: Byron, PC Support Tech replied 1 month ago

Thank you. Is your computer hardwired to the router or is it connected wirelessly?

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Customer reply replied 1 month ago
I think I'll go back to the Microsoft forums and try that route
Email technician: Byron, PC Support Tech replied 1 month ago

Please ignore the pop up. I didn't send it.

Click the start menu button and open Settings (the gear icon)

On the Settings page click Network & Internet.

From the vertical menu on the left select Wi-fi

You'll see your wi-fi network name to the right (it should say connected, secured)

Left click on the network name to open it up.

Down a little bit you'll see Metered Connection

Move the slider to turn it off.

Let me know the result please.

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Customer reply replied 1 month ago
On a direct Ethernet connection and metered slide is off
Customer reply replied 1 month ago
On a 60 MB Cable modem connection with no one else on the network
Customer reply replied 1 month ago
Just ran a CNET Speedteat and it shows 59 MB/S down and 7 MB/S upload
Customer reply replied 1 month ago
Speedtest
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 month ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,613
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Can we do a remote session? If not fixed, ill request your money to be refunded.

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Customer reply replied 1 month ago
Figured it out myself. Needed to run repair on the entire Office 2013 suite from Add/Remove ProgramsI would appreciate the refundGreg
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 month ago

You can request cancellation by calling 1(###) ###-####/p>

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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