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Wishing to reload my purchase, registered code

Customer Question
Wishing to reload my...

Wishing to reload my purchase, registered code 301872-vlaqxfan but can't seem to do this the correct way. Need help.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo.com

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

I have entered the code I just gave to you and it comes back not proper.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Have fun, all I can say is THANKS!

Submitted: 4 months ago.Category: Email
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Answered in 26 minutes by:
3/21/2018
Email technician: Jess M., Computer Support Specialist replied 4 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Where did you make that purchase?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Customer reply replied 4 months ago
YOUR COMPANY WAS THE WRONG SERVICE, I WANTED A REPRESENTATIVE FROM NCH SOFTWARE. KEEP THE FIVE DOLLARS AND RETURN THE OTHER AMOUNT TO MY ACCOUNT. THANKS MR. STANLEY
Email technician: Jess M., Computer Support Specialist replied 4 months ago

Hi Mr. Stanley,

Thank you for writing back and I am very sorry about the confusion. I hope a NCH Software representative can help you.

Here is the link about refunding:

ww2.justanswer.com/help/how-can-i-request-refund

Thank you,

Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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