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I opened an e-mail and they said I was going to loose my ---

Customer Question
I opened an e-mail...

I opened an e-mail and they said I was going to loose my --- e-mail address and I did ? my address is ---***@******.*** please help . when I try to get my e-mail the computer says there is no *****@******.*** what can I do ?

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Browser or outlook? I am not to proficient on the computer sorry

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I am not sure

Submitted: 3 months ago.Category: Email
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Answered in 2 minutes by:
3/20/2018
Email technician: Chris L., Support Specialist replied 3 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. It sounds like you may have been hacked or received a fake email that did something to your account, how do you normally log in, just at gmail.com?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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