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I was unable to reload my Wondershare Video Converter, so I…

Customer Question
I was unable to...

I was unable to reload my Wondershare Video Converter, so I purchased a second subscription because I needed to copy something badly and hurriedly. I was hoping my payment would be returned, once I explained what I did. I have emailed you 3 times but no lone has responded, perhaps you will help me

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

AOL

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Web browser and phone

Technician's Assistant: What troubleshooting have you tried?

That's not the issue, I am trying to get a refund but no one will answer my emails

Submitted: 3 months ago.Category: Email
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Answered in 1 day by:
3/22/2018
Email technician: bbao, IT Consultant replied 3 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,805
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Which license plan of Wondershare did you purchase? Have you received their order confirmation via email? How did you pay that by CC or PayPal? Please clarify. Thanks.

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