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Jeevan DSouza
Jeevan DSouza,
Category: Email
Satisfied Customers: 203
Experience:  Professor at DeVry University
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Pearl. I think my google account has been comprised. I have

Customer Question

Hi, Pearl. I think my google account has been comprised. I have been online with Google for two days to change my password. I also noted that while I own two devices, Apple I phone 6 and IPad mini4, there is another listed, the LG Stylo 3. This is not one that I purchased. Please tell me what I should do. Thanks, ***** *****
JA: What Operating System (OS) are you running on your iPad?
Customer: OS 11.2.6
JA: How long has this been going on with your iPad? What have you tried so far?
Customer: I believe since 3/15. I have been out of town and did not take my IPad but I noticed I didn’t receive emails on gmail.com for 4 days on my iPhone. Then I received security alerts from Google. I have tried to change my password ***** times. The last time was still unsuccessful. Also, when the email address and phone contact was displayed, they weren’t mine. I did find my profile and corrected my phone number so I could receive texts. What to do?
JA: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?
Customer: Well, I started to receive emails from several of my store accounts indicating that my passwords were changed and confirmed. I promptly created new passwords.
Submitted: 8 months ago.
Category: Email
Expert:  Jeevan DSouza replied 8 months ago.

Hello there! Please go to the link below and follow the steps to recover your google account:

https://accounts.google.com/signin/recovery

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