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Can I get some help w yahoo account please its not letting…

Customer Question
Can I get some...

Can I get some help w yahoo account please its not letting me sign in and I'm trying to reset my password

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

Yes my laptop I just don't want to sign out because I cannot remember my password ***** the mobil phone that's in my account is not mine

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I do have security questions but it doesn't ask for them and mobil number isn't mine

Submitted: 4 months ago.Category: Email
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Answered in 1 minute by:
3/20/2018
Email technician: Chris L., Support Specialist replied 4 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,822
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. When was the last time you were able to access this account?

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Customer reply replied 4 months ago
3 days ago
Customer reply replied 4 months ago
helloooo
Email technician: Chris L., Support Specialist replied 4 months ago

Did you forget your password ***** did it just stop working?

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Customer reply replied 4 months ago
I'm logged in w my laptop I'm trying to log in from my computer
Email technician: Chris L., Support Specialist replied 4 months ago

Do you know your password?

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Customer reply replied 4 months ago
no and I'm trying to reset it
is there anyother way i can use my security questions becuz it don't ask for that
Email technician: Chris L., Support Specialist replied 4 months ago

If you can get to this page you can change all of your recovery info https://login.yahoo.com/account/security?.lang=en-US&.intl=us&.src=yhelp

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Customer reply replied 4 months ago
ok ill try
Email technician: Chris L., Support Specialist replied 4 months ago

Can you get to that page on the computer you are logged in on? Also how did you get logged in on your laptop? Does your web browser have the password ***** if so it may be possible to recover it from that just let me know which web browser you are logged in with.

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Customer reply replied 4 months ago
Uh-oh...
Looks like we can't recover your account online. Please visit our help site to get back in.
Start over Visit our Help Sitethat's what it shows
Customer reply replied 4 months ago
it does have the password ***** my laptop remembered
Email technician: Chris L., Support Specialist replied 4 months ago

you said you were logged in on your laptop right? How did you get logged in there?

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Email technician: Chris L., Support Specialist replied 4 months ago

Which web browser are you using on the laptop?

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Customer reply replied 4 months ago
is this a scam??
Email technician: Chris L., Support Specialist replied 4 months ago

no, this site has an A+ rating with the BBB

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Customer reply replied 4 months ago
can u call me instead I'm a quadriplegic covered by the FCC
Email technician: Chris L., Support Specialist replied 4 months ago

No I am sorry I am not available for a call at this time however another expert may be available to do so. I will opt out and see if someone can call you.

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Customer reply replied 4 months ago
refund my $5 so i don't have to dispute the account
Customer reply replied 4 months ago
hello
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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