Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I need help with my e-mail access and rest my password to…

Customer Question
I need help...

I need help with my e-mail access and rest my password to access my Facebook account please

Technician's Assistant: Are you logged into your email account on any other devices?

No let me connet with other devices ok

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes but I answer that first question and that 2 question I don't know that answer

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No just that please

Submitted: 1 month ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 hours by:
3/20/2018
Email technician: syseng, Information Systems Professional replied 1 month ago
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,488
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is David.

What is the name of your email service provider?

Ask Your Own Email Question
Customer reply replied 1 month ago
Yahoo
Email technician: syseng, Information Systems Professional replied 1 month ago

Ok, thanks.

Open the Yahoo Sign In Helper page by clicking on the following link:

click here

Enter your email ID into the field provided and click Continue. If you would rather receive password ***** information via phone, enter a mobile phone number associated with your Yahoo email account settings.

Select how you would like to reset your email password.

1. The Alternative Email option will send password ***** information (verification code) to an alternative email address configured in your Yahoo account settings.Once you receive the email and enter the verification code into the field provided, you will be able to enter a new password ***** access your account.

2. The Mobile Phone Number retrieval option will send the password ***** information (verification code) to a mobile phone via text message. If you select this option, the last two digits of the phone number where the verification code will be sent is displayed. When you confirm that phone number, a text message is sent to that phone number with the verification code. Enter the verification code into the field provided to gain access to create a new password ***** access your email account.

3. The security question option will display questions about your account that, if you answer correctly, will grant you access to reset your email account password. To use this option enter the CAPATCHA information requested, then answer the security questions displayed. If you answer the questions correctly, Yahoo will provide you access to create a new password ***** then access your email account.

Ask Your Own Email Question
Customer reply replied 1 month ago
Can you show me rested my password please
Customer reply replied 1 month ago
But you guys already charged me
Email technician: syseng, Information Systems Professional replied 1 month ago

Just to clarify, did you try the procedure I posted above? If so, what was the result?

Regarding charges, just click the customer service link on your screen to contact the Just Answer customer service team - they will help with any charge related questions.

Ask Your Own Email Question
Customer reply replied 1 month ago
I put that security answer that first question and I don't know that answer four that 2 question and doest give me other options
Customer reply replied 1 month ago
I put that security and answer that first one and I don't know that answer four that 2 question
Email technician: syseng, Information Systems Professional replied 1 month ago

Ok, so it does not offer to send a verification code to your phone number or an alternate email address correct?

Ask Your Own Email Question
Customer reply replied 1 month ago
That correct
Email technician: syseng, Information Systems Professional replied 1 month ago

Ok, then I am going to open up this question to other experts that may have additional ideas.

Ask Your Own Email Question
Customer reply replied 1 month ago
Ok thanks you
Email technician: Thomas Kline,
 replied 1 month ago
Thomas Kline
Category: Email
Satisfied Customers: 35
Experience: IT support Analyst at Takata
Verified

Hello and thanks for using JustAnswer.com, my name is Thomas and I will try my best to assist you.
Keep in mind that we are not a free service and require payment for our work, which is guaranteed. If you do not wish to pay for our assistance - please let me know now.
You may see some automatic pop-up with offers for Membership or Remote Assistance, please ignore or close them if you do not want it. I have no control over those offers.

Ask Your Own Email Question
Email technician: Thomas Kline,
 replied 1 month ago

reading through I see that your original question was that you need Facebook password ***** is this still true?

because it looks as if the other Expert sent you Yahoo password *****

Ask Your Own Email Question
Customer reply replied 1 month ago
but you guys are going to charge me again
Email technician: Thomas Kline,
 replied 1 month ago

no, you will not be charged again because the other expert left the question open.

I will be glad to assist you.

Ask Your Own Email Question
Customer reply replied 1 month ago
Ok thank you. Yes can not access my Facebook account or that password
Email technician: Thomas Kline,
 replied 1 month ago

ok, so you are unable to access facebook is that right?
are you able to access you yahoo e-mail?

Ask Your Own Email Question
Customer reply replied 1 month ago
please
Email technician: Thomas Kline,
 replied 1 month ago

ok, if you are able to access your Yahoo mail, then please Click Here
this will take you to the facebook recovery page

input your yahoo e-mail address that you set up your Facebook account with

Facebook will ask to send you an e-mail, press continue to proceed

Ask Your Own Email Question
Customer reply replied 1 month ago
I went to that link that you say but I put that email and they send that's code but I can't access that email because I don't know that password
Email technician: Thomas Kline,
 replied 1 month ago

ok please click here you should see a way to access your old yahoo

Ask Your Own Email Question
Customer reply replied 1 month ago
I did but I answer that first question and I don't know that answer four that 2 questions and it say oooh we can access. You're mail
Was this answer helpful?
Ask Thomas Kline Your Own Question
Thomas Kline
Thomas Kline
Thomas Kline
Category: Email
Satisfied Customers: 35
35 Satisfied Customers
Experience: IT support Analyst at Takata

Thomas Kline is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
It's not my e-mail it's my face book all of a sudden the
It's not my e-mail it's my face book all of a sudden the whole site dissapeard and the want my password ***** I don't remember it … read more
John
John
System/Network administrator
High School or GED
2,069 satisfied customers
One hour ago my inbox was suddenly empty! I am sure that I
One hour ago my inbox was suddenly empty! I am sure that I didn' cause it. I found the missing mail in the recycle bin and moved them back to the inbox. What could have causrd this? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I am locked out of my Gmail account and the normal recovery
I am locked out of my Gmail account and the normal recovery does not work. I think I have tried to reset too often. … read more
syseng
syseng
Information Systems Professional
7,488 satisfied customers
I missed the email name and don't know how to revised it. It
I missed the email name and don't know how to revised it … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
21 satisfied customers
Cannot start Microsoft Outlook, Cannot open the Outlook
Cannot start Microsoft Outlook, Cannot open the Outlook window. The set of folders cannot be opened.The operation failed. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
CAN'T GET PAST gMAIL TO GET TO MY ATT eMAIL. FROM MY OWN
CAN'T GET PAST gMAIL TO GET TO MY ATT eMAIL JA: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)? Customer: FROM MY OWN COMPUTER JA: Are there any … read more
John
John
System/Network administrator
High School or GED
2,069 satisfied customers
I changed my password a couple of days ago now I'm not
I changed my password ***** couple of days ago now I'm not getting any email … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I have just converted from Windows 7 to Windows 10 with no
I have just converted from Windows 7 to Windows 10 with no hiccups :) … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
1 satisfied customers
I got a email form you guy about my email requrest t o
I got a email form you guy about my email requrest t o terminate google email account I did not ask do that … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
I can't get on my yahoo mail. I an get on yahoo. I have been
I am 88 years old and have not had this happen before… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
There are two versions of Outlook. How do I get to the one
There are two versions of Outlook. How do I get to the one where my mail is? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
1 satisfied customers
I cannot access my e-mail. EarthLink web says it's 100% full
I cannot access my e-mail. EarthLink web says it's 100% full - empty trash. I keep emptying trash, nothing happens and I cannot get my e-mail. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
4 year-old HP with Windows 10. Would like to have Mail as
4 year-old HP with Windows 10. Would like to have Mail as CHROME, GMAIL, AOL, . . . … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I contacted you earlier from my Gmail account in order to
I contacted you earlier from my Gmail account***@******.*** in order to report that my other gmail account has been "disappeared" and probably hacked, but I can't contact Google. What do I do now? … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
I CAN SEND MESSAGES BUT NOT RECEIVE THEM FROM MY BUSINESS
I CAN SEND MESSAGES BUT NOT RECEIVE THEM FROM MY BUSINESS SUITE … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
An error occurred while sending mail. The mail server
An error occurred while sending mail. The mail server responded: No such domain at this location. Please check the message recipient "*****@******.***" and try again Unable to send email. Get this err… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
A company that is called "Last Pass" has taken over my home
A company that is called "Last Pass" has taken over my home page with my account "*****@******.***" I do not want to subscribe to Last PASS and find this marketing attempt intrusive and disgusting.. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
Your imap server wants to alert you to the following: cannot
your imap server wants to alert you to the following: cannot remove system folder … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x