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I can not get into my gmail account. I forgot the password.

I can not get...

I can not get into my gmail account. I forgot the password. I need to delete the accoutn

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes. It said wait 3-5 biz days . I need to delete it ASAP. How do I do that

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

No thats it . Thank you

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Answered in 1 minute by:
3/20/2018
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 44,749
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When could you last sign into your account?

Please let me know

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Customer reply replied 1 month ago
8days ago

If you now try to sign in, what message does it give you?

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Customer reply replied 1 month ago
Sends me texts for numbers and says to send me 3-5 biz days
Customer reply replied 1 month ago
G-279362

ok, you completed this process here?

https://accounts.google.com/signin/recovery

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 44,749
Experience: Over 15 year experience in Email Systems and Programs
Verified
Richard and 87 other Email Specialists are ready to help you
Ask your own question now

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

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Customer reply replied 1 month ago
I am not on a computer

Do you have a computer there?

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Customer reply replied 1 month ago
I can get one

please do and message me on it

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Customer reply replied 1 month ago
Where do I go on the computer

To

https://tinyurl.com/9439e

Then run the file that downloads and tell me here the ID and Password

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Customer reply replied 1 month ago
The computer doesn’t have the windows software
Customer reply replied 1 month ago
How else do I do this

Is it a Mac?

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Customer reply replied 1 month ago
Hp

ok.. HP is windows

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Customer reply replied 1 month ago
what do I do?

The instructions I gave, if it is HP it runs windows

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Customer reply replied 1 month ago
Says this device only runs chrome OS not compatible with pc using windows software
Customer reply replied 1 month ago
Says to search web store for suitable replacement ap
Customer reply replied 1 month ago
It’s not working
Customer reply replied 1 month ago
Can you not use my hotmail account .
Can you use***@******.***

ok, open up Chrome and go here

https://tinyurl.com/q3urzq2

Install and open it, choose to allow access to your computer and provide me here the access number please

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Customer reply replied 1 month ago
228118898470
Customer reply replied 1 month ago
I need to get in my gmail account first

code it invalid, please double check it

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Customer reply replied 1 month ago
Not showing me one
Customer reply replied 1 month ago
Is there anyway you can get my password

Use this link to go through the password ***** on the HP

https://accounts.google.com/signin/recovery

Let me know the results please

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Customer reply replied 1 month ago
It’s asking for my phone number added to my account
Customer reply replied 1 month ago
I don’t want anything to go to my phone

This is the one you set when you created the account

Do you recall what it is?

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Customer reply replied 1 month ago
it’s my number.
But I don’t want to use my phone. Any other suggestions ? Can I send to my friends phone

No, it has to be this one until you reset the password, so first go and reset the password ***** it can be changed.

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Customer reply replied 1 month ago
I can’t have it sent in my phone

ok.. if not then

your only option is to use this form now

https://support.google.com/accounts/contact/disabled2

Fill it in providing a email address where you can be contacted on and allow up to 72 hours for a response.

They will either reject it or not respond in which you will not be able to gain access, or they will ask for more proof of id in order to try to manually verify you.

If they do reject it or do not respond within the 72 hours then you will need to create a new account sorry.

It is critical you always keep your recovery information up to date to avoid such a situation as this

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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Customer reply replied 1 month ago
Ok I had them send it to another’s email.
Anyway to get it faster
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Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 44,749
44,749 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

Richard is online now

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