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It updated and now needs activation. The password that I…

Customer Question
It updated and now...

It updated and now needs activation. The password ***** I have for my Apple account will not work. Tried to reset and it sent email to an iCloud account that I don’t have.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

[email protected]

Technician's Assistant: What troubleshooting have you tried?

I can’t find the iCloud email that the reset information was sent.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just need my phone to work

Submitted: 3 months ago.Category: Email
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Answered in 1 hour by:
3/20/2018
Email technician: bbao, IT Consultant replied 3 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,812
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> It updated and now needs activation.

What's your Apple ID and are you able to access the Apple ID's email address?

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Category: Email
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