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I would like to explain recent changes to my report. Aol.

Customer Question
I would like to...

I would like to explain recent changes to my report

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Aol

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

I got an email from you that noticed a closed account and I wanted to explain why that happened.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that I can think of just now.

Submitted: 4 months ago.Category: Email
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Answered in 13 minutes by:
3/20/2018
Email technician: Josh, Computer Enthusiast replied 4 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,961
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 4 months ago
still here
Email technician: Josh, Computer Enthusiast replied 4 months ago

It sounds like you received a fake email stating your account was being closed.

What did the email say?

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Customer reply replied 4 months ago
my problem is not with my computer.I want to explain why my report noticed a closed acct.which might effect my score.
Email technician: Josh, Computer Enthusiast replied 4 months ago

Is this for a credit report? It sounds like you have reached the wrong company.

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Customer reply replied 4 months ago
maybe I have.how can I make sure I have not accidentlly signed up for any monthy charges?
Email technician: Josh, Computer Enthusiast replied 4 months ago

Call customer service at 1-***-***-****

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Customer reply replied 4 months ago
thanks,goodbye.
Email technician: Josh, Computer Enthusiast replied 4 months ago

You're welcome

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