Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

The screen jumps around, font changes, letters come up i the…

The screen jumps around...

The screen jumps around , font changes, letters come up i the wrong place as I type.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

None

Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
3/20/2018
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 44,598
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me which browser you using to access outlook with?

Please let me know

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 44,598
Experience: Over 15 year experience in Email Systems and Programs
Verified
Richard and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
can he fix it?

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Email Question
Customer reply replied 1 month ago
736 681 323
9225
the cursor jumps around too

It says you closed the program or gave me the wrong ID.

You have to leave the program open so I can connect, open it again, give me the new password ***** tells you and double check the Id and leave it open please

Thank you

Ask Your Own Email Question
Customer reply replied 1 month ago
sorry..
Customer reply replied 1 month ago
I don't see a new password

Are you on a windows computer?

Ask Your Own Email Question
Customer reply replied 1 month ago
Windows 10
Ask Your Own Email Question
Customer reply replied 1 month ago
It still jumps around and is slower than before

Just in outlook it is jumping around?

Ask Your Own Email Question

Are you on a laptop?

Ask Your Own Email Question
Customer reply replied 1 month ago
It is a laptopbut i don't move it from my desk

You use a mouse or the touchpad?

Ask Your Own Email Question
Customer reply replied 1 month ago
mouse
Ask Your Own Email Question
Customer reply replied 1 month ago
it just started again, and the font went too small to read. the cursor goes all over the place while I'm typing....lost my story

When did this problem start?

Ask Your Own Email Question
Customer reply replied 1 month ago
about two months ago I think

ok, I want to do a system restore please.

To do this, close all programs.

Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens

rstrui

Press enter

Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

Ask Your Own Email Question

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.

Ask Your Own Email Question
Customer reply replied 1 month ago
I din't get a calendar...tried to set a restore date....I'll try to follow up withthat ..it's slow, so I'll contact you later. Thanks
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 44,598
44,598 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I haven't been able to get into my account it says when I
I haven't been able to get into my account it says when I pressed forget password ***** I cannot do it that way it says go to help site to figure out how to get back on can you please help me with thi… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
78 satisfied customers
I'm not sure. I'm trying to get my email from veriznon. Aol
I'm not sure. I'm trying to get my email from veriznon … read more
Richard
Richard
Email Systems Specialist
44,598 satisfied customers
I recalled an email that I cc'd a coworker on, I replied to
I recalled an email that I cc'd a coworker on, I replied to the original email which had been read by the recipient originally but he did not read the message I had replied to. I recalled the email an… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Our email was hacked yesterday and I did change my password
Our email was hacked yesterday and I did change my password ***** now we are not getting emails and the ones we get are going to archive? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I forgot my password for email account. Not sure. I know the
I forgot my password ***** email account JA: When did you last change your password ***** Apple ID? Customer: Not sure JA: Did you try resetting through Apple's online account reset tool? Customer: I … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
I need to recover 2 accounts both being for gmail. Phone.
Everything ive had to start a new email and now ive lost that one also … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Dont know what happend. Gmail. Lap Top. Various
Dont know what happend***@******.*** JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: Gmail JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
78 satisfied customers
I have changed my email address to kathybenner47 @gmail.com.
I have changed my email address to kathybenner47 @gmail.com … read more
Richard
Richard
Email Systems Specialist
44,598 satisfied customers
My password is invalid although I know It is correct. I was
My password ***** ***** although I know It is correct. … read more
Moses C
Moses C
Bsc
564 satisfied customers
None of my security passwords or emails or numbers get me
None of my security passwords or emails or numbers get me into my Gmail or my drive where all our pictures and important things are. I lost the phone, or misplaced it in my home, and now I can't get i… read more
Richard
Richard
Email Systems Specialist
44,598 satisfied customers
I am hoping there is a way to get back old sent messages
I am hoping there is a way to get back old sent messages from my google account. From 8/01/17 to a eunan mcloughin … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I own a business and i got page with google everytime i
i own a business and i got page with google everytime i tried editing the page it wont let me … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have not been able to connect to my m s n email since
I have not been able to connect to my m s n email since January i wont except my password … read more
Richard
Richard
Email Systems Specialist
44,598 satisfied customers
Cannot send emails. No emails not stuck, not receiving error
No emails not stuck, not receiving error message. but send email and later call and ask if they receive and they say no. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I just got email saying someone d my Microsoft password.
I just got email saying someone chang d my Microsoft password. Supposedly it was from you all asking me. To click on something if not me. It was not me. Did you all send this or what.. … read more
Cody
Cody
Computer Science
2,154 satisfied customers
Can't get into my acc. Emal. I thought so. Am I still a
Can't get into my acc. JA: Are you logged into your email account on any other devices? Customer: emal. JA: Do you have security questions or a phone number on file to help reset your password? Custom… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
78 satisfied customers
Had a message that said my computer had been hacked.
had a message that said my computer had been hacked … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I am unable to get into my Gmail server. I get into the
I am unable to get into my Gmail server. I get into the point where it asks me my Gmail address & it tells me it's invalid. I've had the same Gmail address for 3 yrs. now & it's never been changed. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
78 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x