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I cannot log in to my email account. I have tried to reset…

Customer Question
I cannot log in...

I cannot log in to my email account***@******.***. I have tried to reset the password ***** it just keeps going round in circles. Can you help

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not that I can remember

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

There would be a mobile ph number(###) ###-####if that helps

Submitted: 4 months ago.Category: Email
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Answered in 3 minutes by:
3/20/2018
Email technician: Moses C,
 replied 4 months ago
Moses C
Category: Email
Satisfied Customers: 947
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I will be the expert in assisting with the issue you are having.
I hope your yahoo email account is not lockedup?

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Customer reply replied 4 months ago
I cannot log in at all and it keeps asking for my password ***** I put in and then says it is incorrect. I then go to forgot password ***** cannot get any further.
Email technician: Moses C,
 replied 4 months ago

on which screen its not moving further?

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Customer reply replied 4 months ago
Can you help with my question or not. If not can you give me a contact for Yahoo
Email technician: Moses C,
 replied 4 months ago

are you using yahoo paid email?

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Customer reply replied 4 months ago
No
Email technician: Moses C,
 replied 4 months ago

there is no yahoo support for free yahoo email service.

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Email technician: Moses C,
 replied 4 months ago

i can help you in figuring out the issue and fix it.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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