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When I try to log in to Microsoft Outlook account, I keep…

When I try to...

When I try to log in to Microsoft Outlook account, I keep getting prompted to enter my user name and password. I am unable to log in.

Technician's Assistant: Are you logged into your Outlook account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

. This same problem occurred a couple of months ago and it was ok for a while but has been getting worse

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Answered in 1 minute by:
3/20/2018
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,924
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
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Hello and welcome to Justanswer which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Is this Microsoft outlook the email application or outlook.com the email service?

Are you using a windows or mac computer?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Customer reply replied 4 months ago
It iis the microsoft email applicationWindows

OK in this outlook email application which email account are you accessing ?

John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,924
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified
John and 87 other Email Specialists are ready to help you
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Thanks for clarifying it.

To do remote support please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=f6f5fa2c-e362-44ba-9d1c-00d6679200c0 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

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Gmail issue solved using remote support.

If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

Sincerely,

John

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John
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,924
5,924 Satisfied Customers
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.

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