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My computer has died & im trying to set my outlook account…

Customer Question
Hi my computer has...

Hi my computer has died & im trying to set my outlook account up on my iPad but can’t remember my password. How can I reset this. Thanks

Technician's Assistant: Are you logged into your Outlook account on any other devices?

Not only have it on my computer

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes I think so

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No I think that’s all thank you

Submitted: 3 months ago.Category: Email
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Answered in 5 minutes by:
3/20/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 3 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,824
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is your email account still working on your computer?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 3 months ago
Hi yes as far as I know but I cannot open my computer.
Email technician: Viet - Email Tech, Computer Support Specialist replied 3 months ago

What's the make / model of your computer?

Is the Internet currently working on your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 3 months ago
It’s an HPF I’m running windows 10
Email technician: Viet - Email Tech, Computer Support Specialist replied 3 months ago

Is the Internet currently working on your computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 3 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Category: Email
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