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I received a text message that I changed my google password…

I received a text...

I received a text message that I changed my google password ***** this month. I don't remember doing it or the new password. Can you help? I'm old and type by hunt and peck so be patient!

Technician's Assistant: Are you logged into your email account on any other devices?

Yes my Kindle fire.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Probably.

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Answered in 1 minute by:
3/20/2018
michelleclive
Category: Email
Satisfied Customers: 6,061
Experience: I am a computer professional have fixed and handled email issues.
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

have you tried a password *****

let me know your google email address

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Customer reply replied 4 months ago
No I haven't tried the Email reset because I don't think it was offered like on other sites.

do you access your google account from any other device in addition to the kindle fire like from a computer or smartphone

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do you have access to a phone number ending with 01

michelleclive
Category: Email
Satisfied Customers: 6,061
Experience: I am a computer professional have fixed and handled email issues.
Verified
michelleclive and 87 other Email Specialists are ready to help you
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bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

All done. Password ***** reset via the remote session.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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