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What is imap.com. Aol.com, I have a new telephone, and I…

Customer Question
What is imap.com Technician's...

What is imap.com

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Aol.com, I have a new telephone, and I canp

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Cant get into my "stuff" Couldn't remember my password, so changed it. Now I am not receiving my mail. I need to back it up so that all the stored memory will return xx

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Questions might arise further once I am connected, tks

Submitted: 6 months ago.Category: Email
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Answered in 1 minute by:
3/20/2018
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a computer right now to chat with me? Or using your phone?
  2. When was the last time that you were able to access your AOL emails?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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