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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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What is, I have a new telephone, and I

Customer Question

What is
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer:, I have a new telephone, and I canp
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: cant get into my "stuff" Couldn't remember my password, so changed it. Now I am not receiving my mail. I need to back it up so that all the stored memory will return xx
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: Questions might arise further once I am connected, tks
Submitted: 8 months ago.
Category: Email
Expert:  Jess M. replied 8 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a computer right now to chat with me? Or using your phone?
  2. When was the last time that you were able to access your AOL emails?

Please let me know by replying to me here so that I can help you further.
Best regards,