How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

What is imap.com. Aol.com, I have a new telephone, and I

Customer Question

What is imap.com
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Aol.com, I have a new telephone, and I canp
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: cant get into my "stuff" Couldn't remember my password, so changed it. Now I am not receiving my mail. I need to back it up so that all the stored memory will return xx
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: Questions might arise further once I am connected, tks
Submitted: 8 months ago.
Category: Email
Expert:  Jess M. replied 8 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a computer right now to chat with me? Or using your phone?
  2. When was the last time that you were able to access your AOL emails?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess