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I can't open any of my emails. They say there is a disgnotic…

Customer Question
I can't open any...

I can't open any of my emails. They say there is a disgnotic problem.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Earthlink not sure maybe outlook, don't know

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

I click on a email and it always sayes it has a problem

Technician's Assistant: What troubleshooting have you tried?

I don't know how to troubleshoot. Sorry

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just want to know how to open my emails.

Submitted: 6 months ago.Category: Email
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Answered in 1 minute by:
3/20/2018
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a computer with Windows Vista, 7, 8 or 10?
  2. Is your email address ending in @earthlink.net?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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