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I cannot open emails on outlook mail, a few days ago, I

Customer Question
I cannot open emails...

I cannot open emails on outlook mail

Technician's Assistant: When could you last open your Outlook?

A few days ago

Technician's Assistant: Did you recently update your software or Operating System (OS)?

I don't think so

Submitted: 4 months ago.Category: Email
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Answered in 1 minute by:
3/20/2018
Email technician: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 4 months ago
no
Customer reply replied 4 months ago
I would rather not have you connect remotely
Email technician: Cody, Senior Systems Administrator replied 4 months ago

are you accessing email in web browser?

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Customer reply replied 4 months ago
I can log into outlook mail. I can see all the emails in the inbox but if I select an email it does not open
Email technician: Cody, Senior Systems Administrator replied 4 months ago

have you used different browsers, do you have another computer check if its your account or computer having issues?

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Customer reply replied 4 months ago
I can open my emails on my iPad but not on my laptop
Email technician: Cody, Senior Systems Administrator replied 4 months ago

have you tried diff web browsers?

Right click on icon you're currently using and choose in private or incognito and test

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Customer reply replied 4 months ago
It worked if incognito
Email technician: Cody, Senior Systems Administrator replied 4 months ago

download this program and install https://1drv.ms/u/s!AsR9VzitHjdKgsIOYZGwh2j-0CkcUw

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Email technician: Cody, Senior Systems Administrator replied 4 months ago

open program > click cleanup > click no on the pop up window > then test again

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Customer reply replied 4 months ago
I did that but still no luck opening the emails. Only incognito
Email technician: Cody, Senior Systems Administrator replied 4 months ago

is this Edge you're working in?

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Customer reply replied 4 months ago
No Google chrome
Email technician: Cody, Senior Systems Administrator replied 4 months ago

press ctrl H

clear browsing data
Advanced > time range all time > check all boxes > clear data

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Customer reply replied 4 months ago
I went and found a computer repair shop and they fixed the problem in about a minute.
Email technician: Cody, Senior Systems Administrator replied 4 months ago

ok

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