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Jess why do I have to pay for this service, AOL, Bowser,

Customer Question
Jess why do I...

Jess why do I have to pay for this service

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

AOL

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Bowser

Technician's Assistant: What troubleshooting have you tried?

N0ne that is why I am contacting Facebook for they hack my facebook account

Technician's Assistant: When did you last update Facebook?

Caqn,

Technician's Assistant: What have you tried so far with your Facebook?

Can't recall

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Several facebook friends called and said that I need money for a small loan grant. Each said they reported it to facebook

Submitted: 4 months ago.Category: Email
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Answered in 3 minutes by:
3/20/2018
Email technician: Jess M., Computer Support Specialist replied 4 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. First, to quickly answer your question regarding payment, you are contacting us here at JustAnswer.com and we are not Facebook employees so there are charges in availing of our help. Facebook has NO live-person support like what we are doing.

Few things first:

  1. Are you now unable to access your Facebook account because it was hacked?
  2. Have you tried to reset your password ***** recover the account?
  3. Are you using a computer right now to access your Facebook and in chatting with me? Or are you using a smartphone?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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