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I have a print subscription to Scientific American and get…

Customer Question
I have a print...

I have a print subscription to Scientific American and get emails but I am having difficulty accessing the articles in the emails. Why?

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't know.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No. I just want to read the article on my computer. I am registered and have a password.

Submitted: 3 months ago.Category: Email
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Answered in 3 minutes by:
3/20/2018
Email technician: Jess M., Computer Support Specialist replied 3 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10? or a Mac?
  2. What web browser are you using on your computer -- Edge, Internet Explorer, Chrome, Firefox or Safari?
  3. Are you accessing your emails using a web browser or an email program like MS Outlook 2016?
  4. Are you getting an error message when accessing the articles?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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