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I have a account with yahoo mail but when I put my email or…

Customer Question
I have a account...

I have a account with yahoo mail but when I put my email or my phone number it says it doesn't match

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

On my iPhone

Technician's Assistant: What troubleshooting have you tried?

I have tried everything took my phone to bluegrass Celluar and they couldn't get my account?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No just need to get to my account

Submitted: 4 months ago.Category: Email
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Answered in 3 minutes by:
3/20/2018
Email technician: Jess M., Computer Support Specialist replied 4 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using your iPhone solely to access your Yahoo email? Or you also use a computer?
  2. What is your Yahoo email address so that I can check its status and recovery options?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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