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I cannot activate my Telstra mobile phone it says it must…

Customer Question
I cannot activate my...

I cannot activate my Telstra mobile phone it says it must use GSM 850 3G net will my Alcatel one touch phone model 2945X work

Technician's Assistant: Are you logged into your email account on any other devices?

It my phone i want help with not my email

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

NO

Submitted: 5 months ago.Category: Email
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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
3/20/2018
Email technician: bbao, IT Consultant replied 5 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,983
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> activate my Telstra mobile phone it says it must use GSM 850 3G

What's the phone's brand name and model number? Alcatel 2945X?

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Customer reply replied 5 months ago
the phone brand Alcatel One Touch model NO 2045X IMEI no 351530082700387 , i want to have this phone unlocked.
Email technician: bbao, IT Consultant replied 5 months ago

Do you mean you 2045X is currently locked on Telstra but you want to unlock it so you can use the phone with another carrier?

If yes, try below steps:

1 - Start your Alcatel 2045X on WITHOUT ANY SIM CARD INSERTED
2 - Enter the following sequence : *#0000*CODE#
3 - To complete the unlocking process enter sequence : *#0001*CODE#

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