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The flashlight on my Apple 5 i Phone has stopped working. I…

The flashlight on my...

The flashlight on my Apple 5 i Phone has stopped working

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I don't know. How can I tell?

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your iPhone? What have you tried so far?

It's only been within the last week or so. I rarely use the flashlight so I'm not sure how long it may have been inoperative before I noticed it. I turned the phone off and back on again but it still didn't work.

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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 minutes by:
3/19/2018
John T. F.
John T. F., Apple Consultant
Category: Email
Satisfied Customers: 3,627
Experience: Setting up and servicing Email accounts since 1994!
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

Ask Your Own Email Question

Ddoes the flash work if you take a photo?

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Customer reply replied 3 months ago
I'll try it and let you know.
no, it doesn't.

Ok, try this;

This will not remove any personal data but will reset iOS options back to current system defaults. You may have to re-enter passwords for Wi-Fi and other services.

On the device;

tap Settings

tap General

tap Reset

tap Reset All Settings

The device should eventually restart.

Test to see if the issue is resolved.

John

Ask Your Own Email Question
Customer reply replied 3 months ago
no thank you. I think it may be time for me to get a new phone.

Did you try the above to see if it fixed the issue?

Ask Your Own Email Question
Customer reply replied 3 months ago
I tried it and it still doesn’t work

Ok, thanks for the update. Sadly that would indicate that it is a physical defect in nature and require service or replacement.

John

John T. F.
John T. F., Apple Consultant
Category: Email
Satisfied Customers: 3,627
Experience: Setting up and servicing Email accounts since 1994!
Verified
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John T. F.
John T. F.
John T. F., Apple Consultant
Category: Email
Satisfied Customers: 3,627
3,627 Satisfied Customers
Experience: Setting up and servicing Email accounts since 1994!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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