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I had my computer repaired and i have been asked to reset my…

Customer Question
I had my computer...

I had my computer repaired and i have been asked to reset my Microsoft account i don't know my pass word or the email address that was used to create the account

Technician's Assistant: Are you logged into your email account on any other devices?

Yes i can access my emails through my phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I did not set up the account it was set up by an employee who has moved on i may need to set up a new account

Submitted: 6 months ago.Category: Email
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Answered in 4 minutes by:
3/19/2018
Email technician: Fran, IT replied 6 months ago
Fran
Fran, IT
Category: Email
Satisfied Customers: 289
Experience: Consultant
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've just received your question. And would like to assist you with your question.

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Email technician: Moses C,
 replied 6 months ago
Moses C
Category: Email
Satisfied Customers: 1,109
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I will be the expert in assisting with the issue you are having.
I am sorry to hear that you are facing such trouble with your windows login.

what operating system is running on the computer is it xp, vista, Windows 7, 8 or Windows 10?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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